Privacy policy for pluvianorex.com

Protecting your personal information is our priority

Introduction and purpose

This policy explains how pluvianorex.com collects, uses, and safeguards your data in line with Australian law and best practice.

We are committed to transparency, security, and respecting your privacy at every stage of your engagement with us.

How we collect information

We collect personal and non-personal information through direct interactions and website usage to deliver our services and support.

Information you provide directly

  • • Contact details, such as name, email, and phone number
  • • Details you share via forms or consultations
  • • Communication records with our team
  • • Feedback or survey responses
  • • Other data relevant to your requests

Information collected automatically

  • • Device and browser details
  • • IP address and location data
  • • Website usage statistics
  • • Cookie identifiers
  • • Site preferences and settings

How we use your information

Your data is used to provide our services, communicate with you, ensure compliance, and improve the user experience.

  • • Responding to your enquiries
  • • Arranging consultations and support
  • • Improving our website and services
  • • Meeting legal and regulatory obligations
  • • Protecting our systems and users
  • • Analysing site usage for better performance
  • • Other uses as required by law

Our commitment: Your personal data is handled with care and only used for relevant purposes. We never sell your data to third parties.

When we share data

We only share your data with trusted service providers or where required by law, ensuring your privacy is protected.

Service providers

Third-party vendors may help us provide services, but must follow strict confidentiality and data security standards.

Legal obligations

We disclose information if legally required by Australian authorities.

Anonymous statistics

We use aggregated, anonymised data for analytics and reporting.

Your privacy rights

Under Australian law, you can access, correct, or delete your data. Contact us to exercise your rights.

  • • You may request access to your information.
  • • Request corrections to inaccurate data.
  • • Request deletion of your data.
  • • Obtain a copy of your data records.
  • • Object to certain types of processing.
  • • Request limits on data processing.

For any privacy requests or questions, contact our privacy officer as listed below.

How we secure your data

We use technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Technical safeguards

  • • Data encryption in transit and at rest
  • • Access controls and authentication
  • • Regular security monitoring
  • • Secure server infrastructure

Organisational safeguards

  • • Staff training in data privacy
  • • Strict internal policies
  • • Confidentiality agreements
  • • Regular policy reviews

How long we keep your data

We retain your data only as long as necessary for service delivery, compliance, or as required by law.

  • • Account details retained for service duration
  • • Consultation records kept for review
  • • Messages retained for reference
  • • Transactional data kept for compliance
  • • Preferences retained for communication

We delete data when it is no longer needed for these purposes.

International data transfers

If data is transferred overseas, we ensure it receives adequate protection in line with Australian standards.

  • • Transfers only to trusted partners
  • • Data protection agreements in place
  • • Compliance with legal safeguards
  • • Transparency about transfer destinations

Cookies and tracking

Cookies are used to enhance site functionality and analyse usage. You can manage cookie preferences at any time.

Types of cookies we use

  • • Required for site operation and security
  • • Help improve site performance
  • • Remember your settings and preferences
  • • Enable enhanced site features

You can manage cookies through your browser settings.

Policy changes and updates

We may update this policy to reflect changes in law or our practices. Updates will be posted on this page.

  • • Notice of significant changes provided
  • • Continued use implies acceptance
  • • Check this page for updates
  • • Contact us with questions about changes

Your continued engagement indicates agreement with policy updates.

How to contact us

For privacy questions or requests, reach out via the contact details below.

pluvianorex

125 Stirling Street, Perth, WA 6000 Australia

Phone: +61.2.9660.1457

Email: content@pluvianorex.com

Last updated: September 14, 2025

Effective from: September 14, 2025